KARACHI – In a bid to make power bills easier to understand and more informative, K-Electric (KE) has rolled out a completely redesigned electricity bill for its 3.8 million-strong customer base.
This revamp is not about changing how much people pay—it’s about helping them understand what they’re paying for.
The new bill layout condenses key details into a streamlined format that presents electricity usage, charges, taxes, and account information in a single, digestible view. KE says the move is part of a broader push to strengthen customer communication and provide more transparency in billing.
What’s New in the Bill?
Gone are the days of juggling multiple leaflets and supplementary flyers. The redesigned bill consolidates everything—from usage history to net metering updates—into a single, cohesive document. On the front, users will find a snapshot of all essential billing details, including energy charges, taxes, and tariff breakdowns. The back side will now carry updates on smart meters, net metering, and service-related notices.
A new message box has also been introduced, where KE will share account-specific alerts and policy changes driven by government directives.
For clarity, customer-specific data like account number, sanctioned load, and security deposits are now boxed together—making it easier for consumers to locate and verify.
No Changes to Tariff or Billing Categories
While the design has changed, the structure of tariffs and user categories has not. KE clarified that the customer-end electricity rates remain as per the Government of Pakistan’s July 2025 notification, which applies uniformly to all distribution companies (DISCOs) across the country. KE does not set the tariff; it merely implements government-approved rates.
Designed With the Customer in Mind
The updated bill wasn’t crafted in a vacuum. KE conducted in-depth focus groups with a diverse cross-section of customers before finalizing the new design. The insights helped shape a layout that balances clarity with detail—keeping the everyday consumer in mind.
“This is about more than design—it’s about building trust,” said Noor Afshan, KE’s Senior Director and Head of Marketing & Customer Experience. “In a city as diverse as Karachi, simplifying communication is essential. A well-informed customer is empowered, and this redesign reflects our responsibility to deliver convenience.”
Sustainability and Digital Push
This initiative continues KE’s trajectory toward sustainability and digital transformation. The utility has previously taken steps to reduce its environmental footprint by cutting down on paper use. In fact, between June 2024 and June 2025, e-bill subscriptions surged by 60%—a reflection of the growing shift toward digital interaction.
By integrating most previously separate documents into the main bill, KE is not only simplifying the experience for customers but also reducing paper waste.
Want to See the New Bill?
Customers can preview the new bill layout on KE’s official website or through its digital platforms, where explanations and guidance have been provided to help consumers navigate the changes.
